Support

Need help with one of our apps? We're here for you. Every message is read and answered personally by the developer.

Contact us

We usually reply within 2 business days. Support is available in English and French.

To help us solve your issue quickly, please include:

the name of the app and its version (visible in the app settings or on the App Store page);
your device model and iOS / Android version;
a description of the problem and the steps to reproduce it;
screenshots or a screen recording, if possible.

Frequently asked questions

The app crashes or doesn't behave as expected. What should I do?

First make sure you are running the latest version of the app from the App Store or Google Play, and restart your device. If the problem persists, email us with the details listed above and we will investigate.

How do I manage or cancel a subscription?

Subscriptions are handled by Apple or Google. On iPhone and iPad, open Settings → [your name] → Subscriptions. On Android, open the Google Play Store and go to Profile → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the current period.

How do I request a refund?

Payments are processed by Apple or Google, so refunds must be requested through them. For App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, follow Google Play's refund instructions. If you run into any trouble, contact us and we'll do our best to help.

How do I restore my purchases on a new device?

Sign in with the same Apple ID or Google account used for the original purchase, open the app and use the Restore purchases option in its settings.

How can I delete my data or my account?

Where an app offers an account, you can delete it directly from the app's settings. You can also email us from the address associated with your account and we will delete your data within 30 days. See our privacy policy for details.

I have an idea or feature request.

We'd love to hear it! Send it to contact@nicolas-dmg.fr. User feedback directly shapes what we build next.

Security & privacy concerns

If you believe you have found a security issue or have a question about how your data is handled, please email contact@nicolas-dmg.fr with "Privacy" or "Security" in the subject. These messages are handled with priority.